ASIAIn our FAQ we hope to answer all your questions regarding Pig & Hen.
Frequently asked questions
Service
How can I contact you?
You can contact us at +1855 573 72 48 (toll-free) or through email on customerservice@pighen.com. We should be able to email you back within 48 hours. Feel free to ask us anything!
How do I measure my ring size?
Measure your ring size tightly with a measuring tape around the widest part of your finger, and we'll ensure a comfortable fit.
We only offer the following sizes:
EU: 60 mm / 19 mm = USA / CAN: 9
EU: 63 mm / 20 mm = USA / CAN: 10
EU: 66 mm / 21 mm = USA / CAN: 11.5
EU: 69 mm / 22 mm = USA / CAN: 12.5
The number of millimeters to the left of the EU Ring size (e.g., 66 mm / 21 mm) indicates the circumference of your finger. The millimeters to the right of the EU Ring size (e.g., 66 mm / 21 mm) indicate the diameter of the ring that your finger passes through.
Don't have a measuring tape?
You can now download and print our Ring Sizer here (page 1) or measure an existing ring here (page 2). Please print at 100% scale on A4 paper; otherwise, the dimensions will not be accurate.
How do I measure my wrist size?
Use a tape measure to check your wrist size and select the right size. The sizes below are the circumference of your wrist.
5.9″: Extra Small
6.3″: Small
6.7″: Small / Medium
7.1″: Medium (avg. size)
7.5″: Medium / Large
7.9″: Large
8.3″: Extra Large
If you don’t have a tape measure, you can download our wrist sizer here.
Click here for an instructional video on how to best measure your wrist.
How long does it take and how much does it cost?
Shipping
- All orders with an order value over $55 are shipped free of charge. For orders under $55, we charge a $6 shipping fee for FedEx Express shipments.
- You won't have to pay any sales taxes or import duties.
- The delivery time via FedEx Express is 1 to 4 business days.
- Track & Trace: As soon as the package has been collected, you will receive a track & trace code in your e-mail
Free returns:
If for some reason you are not happy with your purchase you can return it to us for free within 30 days for a refund. If you would like to receive another size or different bracelet, please order again via our online store.
How long does my warranty last?
Pig & Hen bracelets are made with the outmost of care. All the bracelets are handmade and handled with great attention by our production team to be able to give you the best possible quality. Therefore we provide a 24 month guarantee from the date of purchase. If for some reason there is a defect in your Pig & Hen within this period of time, we will exchange it with a new one. Please send an email with your question and order number to customerservice@pighen.com. Our customer service team will get back to you within 48 hours to solve your problem.
What are your current promotions and terms?
Click here for our promotional terms and conditions.
Which payment methods are available?
We accept the following payment methods:
- PayPal
- Mastercard
- VISA
- American Express
- Discover
- Apple Pay
I own a Pig & Hen bracelet - now what?
Euhm... I lost the pin of my shackle
If you lost your pin, please order a new shackle with pin here.
How do I maintain the bracelet?
Our products are made from the strongest materials and made to last. To keep your Pig & Hen bracelet looking its best, you don’t have to do much. Sun, ocean water and daily showers – your bracelet can take it. Just put it on and don’t take it off. If it gets a little smelly, you can put it in the washing machine on the cold cycle. Just make sure you take off the shackle. It can get a little noisy in there.
Returns and exchanges
Can I return an item to Pig & Hen?
Did you receive your order 30 days or less ago? Just go to our returns page to create a free return label.
Exchange your bracelet:
The fastest way to receive a different size or another bracelet is to sent your order back for a refund and to order again through our online store.
Receive a refund:
Please return your order within 30 days of delivery. You will receive your money back from us within 1 or 2 weeks.
Please note: have you lost your order / return form please write your order number and name on a note. If you have purchased your bracelet from one of our retailers, we recommend going back to the retailer.
If I return my bracelet, may I keep the free gift?
If you received a free gift with purchase and are returning your bracelet for a refund, the free gift must also be returned. If not, the gift will be debited from your order at full value. If you are simply exchanging your bracelet, you may keep your free gift.
The bracelet does not fit me, what do I do?
Did you receive your order 30 days or less ago? Just go to our returns page to create a free return label.
Exchange your bracelet:
The fastest way to receive a different size or another bracelet is to sent your order back for a refund and to order again through our online store.
Receive a refund:
Please return your order within 30 days of delivery. You will receive your money back from us within 1 or 2 weeks.
Please note: have you lost your order / return form please write your order number and name on a note. If you have purchased your bracelet from one of our retailers, we recommend going back to the retailer.